In the past decade, a sea-change has taken place in the way voice and data communications are structured, delivered and used by businesses around the world. As we kick off the second decade of the New Millennium, what’s in store for the brave new world of communications? Here are the top 10 areas we expect to see action in 2010: #1 The next-generation user experience. The communications industry will provide much more consistency across multimodal interfaces, whether through iPhones, standard ...